(651) 775-9856

          

             Frequently asked questions

 

 

Below are some questions I am often asked.  If you have additional questions, please call me.  I want you to have peace of mind when you leave your beloved friend with me.

 

 

   

How long does grooming take?

We do our very best to get your dog done as quickly as possible.  We begin your dog's grooming as soon as you drop it off.  We like to say that it will take about three hours, but many times it will be less.  We will call you right when the grooming is finished and the dog is ready to be picked up.

My dog is matted.  Do I need to cut his hair short?

We will do our best to keep the hair as close as possible to the desired length first.  Unfortunately, trying to comb out mats is painful for the dog and can be dangerous.  If the mats are tight, the safest and most comfortable option for the dog is to cut the hair short.

Can I stay with my dog?

My salon is very small and has no area for the customers to be while their dog is being groomed.  It is safest not to let the dog see you during their grooming.  The groomer is working with sharp tools, and if your dog can see you they typically fight to get to you, which can be a dangerous situation.

How do you dry the dogs?

This is a very good and important question to ask any groomer because your pet's safety is at stake.  Please ask this no matter where you decide to take your pet for grooming.  I use towels, fans, and no-heat blow-dryers.  Hot and dangerous cage dryers are not used at my salon.

Can I drop my dog off early?

Yes, of course.  Most days we open at 7 am, but we are open by appointment, so please call to make sure we are open before you drop off.  Generally, winters are a bit slower so we aren't always open as early or as late in the winter as the rest of the year.

How often should my dog be groomed?

Typically it is good to say six to eight weeks.  Regular visits can help reduce skin allergies and rehydrate the skin to reduce doggie dandruff.  Unlike humans who breathe in allergens, dogs also absorb them through their skin.  Sand, dirt, and oil also build up in the coat which causes odor and can collect on furniture and carpets in the home.  You may always pre-book your next appointment when you pick up your dog.  That way you will not need to worry about forgetting until things get really bad, or not getting the day and time you like best.

Do you kennel pets?

Yes I do, with rare exception.  This is for their own safety and the safety of the other pets at the salon.  Before I was a groomer, I managed a boarding kennel.  There I learned that dog behavior can sometimes change very quickly, sometimes with little warning.  Your pet may be perfectly behaved, but not all pets are.  Many dogs are not dog-social, and I wouldn't want anyone's pet to be in danger because I have a non-social dog walking around the salon. Safety is always my top priority, and if managing a boarding kennel has taught me anything, it is that it is better to be safe than sorry.  Letting pets walk freely through the salon is very risky, and I won't take that risk with your pet or anyone else's.  That said, your pet's time spent in a kennel is very short.  We only put them in there when we are done grooming them, and we call you immediately when they are finished.

Do you groom cats?

Yes we do!

Do you groom hard-to-handle pets?

Yes I do.  We have no problem with that.  But our grooming prices are based fully on the time it takes to groom the pet, so if the behavior causes the groom to take longer than it would otherwise take, we need to charge more so that the groomer who does the work is adequately compensated for their time.

I have seen the "FURminator Shed-less System" offered at other grooming salons.  Do you offer this?

No I do not.  I am not into using brand-name fads for marketing.  First, in my research, I found that the term "shed-less" leads customers to believe that their dog will not shed after the grooming.  When they only shed less, but still shed, it leads to customer complaints.  Second, the only thing in the system that differs from what I already do to dogs who shed a lot is the use of their brand of shampoo and "de-shedding" solution.  Through my years of research, I found that there is an excellent brand of shampoo, conditioner, and finishing spray that is second to none in releasing dead fur and undercoat.  It is not a "fad" brand.  It just works the very best.  When I use it, I am able to remove much more fur than I would otherwise be able to remove.  I offer this as a "Shed-Reducer" service as an add-on to my grooming packages, which greatly reduces, but does not eliminate, shedding after grooming.  The extra charge for this service is basically to pay for the extra time it takes to blow and brush out all the dead fur that has been released.